Customer service structure

 
Service-friendly machines

Customer-oriented research and development prevent customers being faced with time-consuming maintenance. That's why we ensure that service-intensive areas of our machines are easily accessible. This saves you time when repairs are required. The continual exchange of experience between our customer service and design departments helps us to continue to build machines which simplify and speed up servicing.

Service agreements guarantee reliability

Product improvements and new developments mean fewer and fewer repairs. Our service agreements will provide you with absolute reliability in you costing, something which is certainly to your benefit. Take a look.

Nationwide service network

Within easy reach...

• 9 service subsidiaries with over 100 service points and service partners
• Short response times (within 24 hrs)
• Service readiness nationwide, 365 days a year

Extremely efficient repairs thanks to

• Large fleet of vehiclesNo set-up times
• Specialist customer service technicians
• Winterhalter quality management certified
• DIN ISO 9001 certification

Your service partner is a Winterhalter specialist

Only qualified technicians can offer you a high-quality service. The Winterhalter training programme offers sound basic training, along with regular follow-up courses and advanced training. Winterhalter only works with trained and certified service technicians. Technical news is passed on immediately and the latest discoveries implemented without delay. This high degree of technical expertise means more safety and reliability for you.